Current availability
Paid checkout is currently unavailable. NYNZ is not accepting new subscription or credit-pack payments through the app. Trial, promotional and owner-testing credits are usage allowances and have no cash refund value.
General no-refund policy
If paid purchases are enabled, fees and purchased credits are generally non-refundable. We do not offer discretionary refunds for a change of mind, unused allowance or dissatisfaction with AI-generated output. Review the service and the purchase details before paying.
This policy does not limit a refund or other remedy required by applicable law. Suspected duplicate, unauthorised or incorrectly calculated charges should be reported to billing@nynz.in for investigation. A confirmed billing error is handled separately from a discretionary refund request.
Cancellation and resource use
Where an active subscription offers cancellation, cancelling stops its future renewal according to the terms shown for that subscription; it does not itself refund an earlier charge. Deleting an account or project is not a substitute for confirming cancellation of a subscription. Contact billing@nynz.in if you cannot access the relevant billing controls.
Cancelling a build stops further work where possible. Resources already used can still consume credits. Unused reservations are released, and a credit correction for a metering error is not a cash refund.
Contact billing
Email billing@nynz.in from your account address with the date, amount and transaction reference, if available. Do not send full card numbers, passwords, one-time codes or API keys. We will verify the records and explain the outcome; no fixed refund-processing time is promised while payments are unavailable.
Need help?
Write to billing@nynz.in, or visit our contact directory.